Support Insurances

followbee proposes an original support insurance offer, tailored on your needs.

For a monthly fee, you can also limit risks and avoid big costs in the event of an issue.

Access to Support Get access to the followbee helpdesk
24/7 Monitoring & Alerts Our infrastructures are monitored 24/7 by our systems, we get alerts when necessary
Daily Backup Follow-Up Every day, followbee receives, checks and does a follow-up of your server's backup reports
Monthly server maintenance Maintenance and check operation is done once a month on the server by followbee, the server is rebooted for optimal availability
Remote Support Unlimited calls to our helpdesk. Solving of all issues than can be handled remotely and answering to all questions from our users
On-Site Support Solving of all issues requiring an on-site presence
Transport in Brussels Fixed price for moving to the customer's site (Brussels only)
Transport out of Brussels Fixed price for moving to the customer's site (out of Brussel)
Intervention SLA (open hours) Delay (in open hours) in which followbee guarantees to take care of a submitted issue	16	8	4
Training and projects All training requests and larger projects are excluded of our support insurances and will lead to a specific offer (e. g. move, software installation / migration, etc.)

» request a personalized offer