Support Insurances

followbee proposes an original support insurance offer, tailored on your needs.

For a monthly fee, you can also limit risks and avoid big costs in the event of an issue.

  Basic Support
Remote Support
Full Support
Access to Support
Get access to the followbee helpdesk 
Inclus Inclus Inclus

24/7 Monitoring & Alerts
Our infrastructures are monitored 24/7 by our systems, we get alerts when necessary

Inclus Inclus Inclus
Daily Backup Follow-Up
Every day, followbee receives, checks and does a follow-up of your server's backup reports
Inclus Inclus Inclus
Monthly server maintenance
Maintenance and check operation is done once a month on the server by followbee, the server is rebooted for optimal availability
Inclus Inclus Inclus
Remote Support
Unlimited calls to our helpdesk. Solving of all issues than can be handled remotely and answering to all questions from our users
Service payant Inclus Inclus
On-Site Support
Solving of all issues requiring an on-site presence
Service payant Service payant Inclus
Transport in Brussels
Fixed price for moving to the customer's site (Brussels only)
Service payant Inclus Inclus
Transport out of Brussels
Fixed price for moving to the customer's site (out of Brussel)
Service payant Service payant Service payant
Intervention SLA (open hours)
Delay (in open hours) in which followbee guarantees to take care of a submitted issue
16 8 4
Training and projects
All training requests and larger projects are excluded of our support insurances and will lead to a specific offer (e. g. move, software installation / migration, etc.)
Service payant Service payant Service payant

» request a personalized offer